Sales Conditions 

RESERVATION
All bookings must be made by e-mail. A written confirmation by the team of CHARMING TOURS will be forthcoming within 48 hours.

PAYMENT
CHARMING TOURS will confirm your booking request  after having received the 50% of the total cost of the trip. The balance 50% is due 21 days prior to trip departure.
The payment can be done:
- via bank transfer: ALL BANK FEES must be paid by the client (NO shared fees);
- with credit card: please note that you will be charged an extra 2% (bank fees).
The bank swift must be sent via e-mail to the following e-mail addresses: admin@charmingtours.it and info@charmingtours.it

CANCELLATION POLICY
The partial or global cancellation must be made by e-mail.
CANCELLATION FEES:

  • Until 30 days prior to the arrival: NO fees.
  • 29 to 15 days: 50 % of the cost is non-refundable.
  • 14 to 7 days: 75% of land cost is non-refundable.
  • 6 to 0 days: 100% non-refundable.

‚ÄčIn some occasions (certain hotels, bus or train tickets...) the policy of the provider will be applied, replacing the cancellation fees of CHARMING TOURS.
No refunds on no shows or unused portions of trips.
In case of reimbursement, CHARMING TOURS will refund the total amount to the client (or part of it as mentioned above) detracting the bank fees.

OBLIGATIONS OF THE CLIENT
The traveler is responsible for obtaining all the necessary documents for the trip (passport, travel insurance, etc …) and make sure that they are valid for the whole duration of the trip.
The traveler has to respect  the laws, the environment  and the local culture of the visited places.
It is the responsibility of the travelers to ensure that CHARMING TOURS is advised, at the time of booking, of any medical problem, in order to find the best solution in advance.

RESPONSIBILITY & LIABILITY
CHARMING TOURS does not assume responsibility for any injury, death, loss, delay, inconvenience, damage to personal property in connection with the provision of any goods of services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, government restrictions, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive on depart time.
CHARMING TOURS does not assume responsibility for any accident, death or personal injuries that could result from clients’ careless acts.
CHARMING TOURS is not responsible in case of loss or theft of the luggage and personal belongings.
If CHARMING TOURS is forced to cancel a trip the travelers will be informed as soon as possible and will be  offered an alternative tour. If the client refuses this possibility, the paid amount will be refunded.
CHARMING TOURS reserves the right to modify booking procedures, and/or terms and conditions at any time without notice.

COPYRIGHT & PRIVACY:
CHARMING TOURS reserves the right to take photographic or film records of any of its trips, and to use such photographic or film records for promotional and/or commercial purposes.
All contents of our web-site (texts, pictures, graphic) are property of CHARMING TOURS and copyright protected.
They cannot be published, rewritten, distributed and commercialized.
The consultation, copy and download of documents, images and other files available in the web-site is authorized only for a personal, non commercial use.
CHARMING TOURS guarantees that the personal data (received via e-mail or electronic forms) will be treated according to the privacy regulations.

The reservation of any tour, service or package offered by CHARMING TOURS implies the total acceptation of the present sales conditions.